I’m Just Happy to Make a Contribution
In the 1988 baseball movie Bull Durham, Crash (Kevin Costner) mentors Nuke (Tim Robbins) about what clichés to recite to the media after a big win. Though not the brightest bull in the pin, Nuke, executes beautifully upon pitching his first no-run win in the majors by saying, “I’m just happy to make a contribution and be part of this team.”
Cursory clichés or generic reports don’t work in the world of marketing where marketing management is a must. Campaigns must be measured by something as concrete as hits, runs, and RBIs in baseball. Surprisingly with all the measurement tools available – landing pages, QR codes®, Facebook likes, Tweets, trackable phone numbers, and Google analytics – a number of marketing programs are still falling short when it comes to reported metrics.
I recently called a dozen advertisers randomly to learn if they would be willing to share their return on investment or success around a specific marketing effort. I was not surprised to learn that seven out of 10 had no idea what they were recouping from the thousands of dollars each month they were investing.
With marketing budgets shrinking to around 5% of sales, justifying the financial contribution marketing delivers seems imperative. However, recent research conducted by Lenskold and the Pedowitz Group showed that just one in three B2B marketers worldwide report financial-contribution metrics to senior management.
Financial metrics might consist of measurements such as:
- Return on Investment
- Average revenue per closed sale
- Marketing-generated opportunity closed
Why are 66% of marketers not measuring how their marketing efforts are contributing to the bottom line? Why are those that are measuring not reporting it to management? Perhaps they need a marketing ally to automate and track their campaigns so the burden is reduced and results heightened.
Sometimes just breaking down a process in simple steps can put you way ahead of the competition. To use another sports analogy, Olympic track and field legend, Edwin Moses, went nine years and nine months without losing the 400-meter hurdles. He accomplished this by breaking down the race to specific steps and eliminating waste.
While Moses’ competitors blasted out of the blocks and took 13 steps before jumping the first hurdle, he used his 9 ft. 9 in. stride to eliminate one step between each hurdle – therefore crushing his competitors for nine years.
One of our clients did nearly the same thing by analyzing its performance around employee benefits catalogs that weren’t being personalized and were taking 7-10 days to get into the hands of their prospects. By tapping into variable data printing, this Fortune 500 provider of insurance products was able to personalize more than 1300 fields in their product catalogs around age, salary, compensation-related variables and they were able to automate the process to ensure that more than 352,000 were printed without error. Now they get catalogs into prospect hands in 2-4 days, error-free, and with the specific data they need to make instant enrollment decisions. This effort increased policy enrollments by 5%.
When B2B marketers fail to connect financial metrics to marketing and operations, they fail to connect some pivotal dots that CEOs and CFOs are watching.
What can you do to sharpen your pencil, tie your marketing campaigns to both marketing and financial measurement results, connect important financial dots, and put better metrics in play?
- Take a webinar on analytics
- Read up on data-driven marketing
- Download ROI spreadsheets
- Attend quality control meetings outside of marketing to learn the big picture and see what programs or tweaks are needed to make a difference for your company
The most indispensable players on any team are the ones making a true financial contribution. How are you managing your marketing assets or more importantly, measuring them?