Nine Ways to Decrease Direct Mail Spending While Improving Results

Looking to decrease your direct mail investment and improve revenue at the same time? Here are nine ways to reach your ROI goals.
ROI (Return on Investment) is a function of cost and revenue generated. Any change in either one impacts your ROI. It is possible to utilize direct mail to its fullest potential, and decrease the amount you are investing in the medium, while increasing response and purchase rates.
Here are nine ways to improve both sides of the ROI equation with your direct mail campaigns:
- Determine what deems someone non-responsive, and stop mailing when it is clear they are not going to respond.
- Segment and target audiences on macro and micro levels. You don’t have to mail to everyone to be highly impactful.
- Speak to specific audiences on a micro level. The more relevant your communications, the sooner you’ll see results or be able to deem recipients non-responsive.
- Test, test, test. Test the effectiveness of your message, offer and list on a smaller audience before deploying on a large scale.
- Conduct thorough data-cleansing. You’ll mail less, more accurately, and improve your ROI.
- Do something with returned mail. I know this seems simplistic, but the tendency is to ignore returned mail and not update the database. Create a process so this is always done.
- Incorporate non-paper-based mediums such as email, text messaging, and links to online resources.
- Utilize direct mail to keep email as a main communication method by mailing only to bounces, unsubscribes and consistent non-openers with the goal of determining why they are not engaged via email. Check out this article: Email: Direct Mail’s New BFF.
- Eliminate people from your list who do not wish to receive mail by utilizing the DMA’s Mail Preference Service. Go to https://www.dmachoice.org/dma/member/regist.action
In my experience, the biggest challenge to achieving the nine points above is not having a plan. Without a plan, marketers shoot from the hip and hope they get it right. And while that works occasionally, if you want something that controls cost and works consistently, start with a plan. Your CMO, CFO and the entire company will thank you.

about 1 year ago
If I may add one additional tip. As the old adage goes … first impressions are everything. This is also the case with any direct mail effort. You have to be different – be remarkable and set the tone. However 99% of the campaigns that go out are sent via presort. The first impression is to be just like everyone, not remarkable.
What’s your reaction when you receive a piece of mail with a stamp – a real cool one, on it. Or imagine if I may step way out of bounds … hand addressed.
about 1 year ago
Great point Clay. Going cheap on the creative execution can lead to lackluster ROIs. It is important to test different versions, sizes, mail classes and addressing (even high-quality addressing Vs. ink jet Vs. hand addressing.) It has been proven time and time again that more significant, bulky pieces can produce some of the highest B2B direct mail ROI’s. Being different always has its advantages. Thanks for chiming in with great ideas.